Tech support on demand

Your computer or laptop is bugging? Let us help you with your spywares and faulty hard drives on Windows as well as Mac!

Included :

Troubleshoot and resolve one problem only.
NOTE: Additionnal charges may apply by adding more services on site with the Geek. Depending on the nature of your request we may be able to offer remote support online. Our Geek will create a secure connection to your computer and troubleshoot the issue right before your eyes.

Need help with a new printer installation? Our techs can connect your printer to the Wi-Fi, optimize your printer settings, show you how to print from different peripherals and much more!

Included :

• Install one printer
• Configure and test the printer
• Test the printer’s fonctions in front of the client
• Connect the printer to the Wi-Fi if asked by the client

Paper jam and error messages are not welcome here! If you are unable to print or if the print quality is so bad, share your place with our Geek and he will do a little magic and the paper will come out.

Included:

This service does not include a physically damaged printer. Additionnal charges may apply depending of the brand, complexity, faulty cables or additionnal parts.

Why taking the risk of losing important documents today with all the options we have: hard drives backup, usb key or even in the cloud. Our Geeks can help you transfer your documents and photos from one computer to an other. Backup your data today!

Included:

• Data backup on CD or DVD up to 10Gb
• Data backup on an external hard drive
• Data backup in the cloud (Dropbox, Google Drive, …)
• This service doesn’t include data recovery on a defective or damaged hard drive.

Virus, spywares and malwares, not a big deal for our Geeks! If your computer is slow, freezes or if you are getting pop-ups and can’t get rid of it, then your are probably infected by one of those cyber-attack. Don’t worry, we know exactly how to clean your computer and how to protect your intimacy.

Included:

• Debug one computer
• Do a complete scan of your computer for virus, spywares and malwares
• Remove all viruses, spywares and malwares detected in the scan
• Repair the operating system if necessary
• Install an antivirus and anti-spyware software
• This service doesn’t include data recovery and transfer
• We can help you remotely depending of the complexity of the problem. One of our Geeks will build a secure connection on your computer to solve your problem right before your eyes!

Nothing is more frustrating than a slow computer. Even a new computer can become slow and bugged with spywares or unwanted files. Leave your chair to one of our Geeks, he will clean your computer or laptop and make it go faster.

Included:

• Give a boost of speed to your computer
• Do a cleanup of your system
• Get rid of unuseful softwares
• Physical cleanup of the computer
• Additionnal charges may apply if a virus or spyware cleanup is necessary. We will keep you informed in that case.
• We can help you remotely depending of the complexity of the problem. One of our Geeks will build a secure connection on your computer to solve your problem right before your eyes!

Woohoo! Got a new computer!!! Ask one of our Geeks to do more than just plug the computer, like verify its reliability and its security. Your Geek will install all necessary updates, install a free antivirus, create new users and do a little tour of your operating sytem with you.

Included:

• Install all necessary updates on your system
• Uninstall undesired softwares
• Create new users
• Test all material and softwares functions

You just got a new electronic device? Our Geeks can install your speakers, scanners, external hard-drives or any other device you need or that will increase your productivity.

Included:

• Install one device, internal or external, like a hard drive, speakers, scanner.
• Install required drivers and softwares on the computer
• Device configuration

Have you just bought the software “How to install a software for dummies” and you need help to install it? Let us know and one of our Geeks will be pleased to help you! At the same time we will show you how to install all necessary updates, uninstall unnecessary softwares and create shortcuts on your desktop for frequently used softwares.

Included:

• Verify compatibility and install the software
• Install all necessary updates
• Create desired shortcuts
• Uninstall unnecessary softwares
• Depending on the nature of your request we may be able to offer remote support online. Our Geek will create a secure connection to your computer and troubleshoot the issue right before your eyes.

Tired of trying to do a task everybody can do but you can’t figure out how to do it? Upload pictures, change personnal settings, find a lost document somewhere in your folders? Learn how to do it with one of our “wizard” Geeks.

Included:

• Give overviews of Windows or Mac
• Review basic OS navigation
• Review web browser basics
• Covers up to 1 hour of training